You ran the team debrief. You sat in the room while the department heads walked through what held and what broke. You captured the near-misses. You wrote down the protocols worth keeping. You did the organizational work, and you did it well. There's one debrief you didn't run.The one where you're the only person in the…
Read MoreIt was a Sunday. Main stage. Ninety minutes to showtime. And the headliner's representative just told us the beloved closing artist that fans had been waiting for all day wasn't coming. Details were a bit sketchy…
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