You asked a team member for an update. A routine check-in. Status on a few moving parts you needed to track. The call ended with them telling you they felt grateful. Relieved, even. Like they'd finally gotten something off their chest. Sit with that for a moment. Because that moment -- the one where…
Read MoreThe festival ended three to four weeks ago. The adrenaline is finally out of your system. Some of your team took vacation. A holiday weekend may have come and gone. The emotions have mostly settled. You still like your coworkers. And now, this week, the meetings are starting to populate again. This is the window…
Read MoreIt is 2am -- or it is 5am, which is the same thing by that point in the production week. Something has changed. Not the thing you planned for. The other thing. The one that wasn't in any of the scenarios you mapped before the event opened. Your operations director is looking at…
Read MoreIt was a Sunday. Main stage. Ninety minutes to showtime. And the headliner's representative just told us the beloved closing artist that fans had been waiting for all day wasn't coming. Details were a bit sketchy…
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